Refund & Return Policy

1. Return Window

You may request a return within 3 days of receiving your parcel, provided the product is unused, undamaged, and in its original packaging.

2. Damaged or Defective Products

If your parcel arrives damaged or the product is defective, contact us within 24 hours with photos of the product and packaging. We will arrange a free return pickup and send a replacement or refund.

3. Refund Process

Since all payments are Cash on Delivery, refunds are processed via bank transfer, EasyPaisa, or JazzCash within 7 working days after the returned parcel is received and inspected.

4. Non-Returnable Items

Hygiene-related products (skincare, cosmetics, opened consumables) cannot be returned once the seal is broken, unless defective.

5. How to Request a Return

Call +92 (300) 123-4567 or email support@shopeverse.com with your order number to start a return request.